Frequently Asked Questions
Everything you need to know about our sustainable fashion and heritage styles.
What is the 'Back to the Roots' philosophy?
Our brand focuses on returning to high-quality, sustainable materials and timeless designs that honor traditional craftsmanship while minimizing environmental impact.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Returns are processed within 5-7 business days of receipt.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring a similar garment you own to ensure the perfect fit, as our styles range from slim to relaxed silhouettes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.